In the past few years, the usage of AI chatbot has increased significantly across different industries. An AI chatbot could present customer support in a modern way to customers, and effectively increase customer satisfaction. Conversational AI has succeeded in increasing lead generation and lead conversion for businesses by providing a personalized interactions with customers.

It's a great idea to create with a chatbot when you own your own business. In this post, we'll highlight the requirements for an AI chatbot to help your business.

What exactly is an AI chatbot?

Chatbots are AI-powered software that is able to communicate with potential customers or clients like a human being. Chatbots utilize the chat interface to interact with your customers in real-time. AI chatbots are created using machine learning models . They can store conversational intonations within their database.

AI chatbot is able to effectively replicate human responses in response to conversations. They can also respond in the same manner with other prospects/customers. Companies can converse with their customers in a variety of languages through conversational AI. It can also provide instant answers to their questions.

Conversational AI can handle customer queries without any difficulty, even if they are simple. To automate your customer service processes and to provide world-class communications support to the customers, the use of an AI chatbot is a must for your business.

Are you interested in more details? Let's discuss the reasons your business requires an AI chatbot.

Support for customers has been upgraded

It is essential to offer excellent customer service if you want to build a customer-centric company. Let's say you own an eCommerce business. Did you know that 83% of customers who shop online require consistent customer support while shopping online?

Support is needed to navigate through the product as well as purchase guidelines and problems with payment. Policies on refunds and returns are also important. Customers don't want to wait for days to receive one email that addresses their concerns. With the help of an AI chatbot, users can get a solution to their issues, an answer to their queries immediately.

AI chatbots can automatize the whole customer support activities of a company. Chatbots can respond rapidly to customers' questions when they are requested by them. Conversational AI is able to answer up to 80% of customer questions by itself.

Pro-active interaction with customers

AI chatbots provide pro-active support and live help to customers 24 hours a day. Businesses have a tendency to be passive in their communication with customers. They respond to customers' questions, but rarely start conversations with customers.

This stereotype can be shattered with the help of conversational AI. Chatbots using AI can interact with customers and have conversations with them in a private way. Direct and interactive conversations are the best way to reach out to millennials as well as other Gen-Z customers in the event that your business is targeted at them. WhatsApp for Business can be used to connect with customers through conversational AI. AI Chatbots are primarily about customers' comfort and can aid in strengthening your brand's position on the market.

Generate Leads and Facilitate Sales and Appointments

Prospects are always looking for an advanced level of personalization from your brand. An AI chatbot designed for businesses could help you encourage a high level of personalization. AI chatbots are able to answer the appropriate questions and direct potential customers to the products or services that you offer. It is easy to generate leads and then convert them to AI chatbot.

The most significant benefit of an AI chatbot is the ability to identify valuable leads, and can also suggest unqualified prospects. This characteristic of conversational AI is a huge help to the marketing department. Based on these findings, you can align your marketing strategies and spend time only on those leads that have a high potential to convert.

Reducing Costs

Conversational AI is more affordable than hiring customer service executives. AI chatbots are everywhere throughout all channels, and they can answer customers' questions through WhatsApp for Business, Facebook Messenger and other social media platforms.

AI chatbots let you make employees more productive and assign them tasks that are meaningful to them. This way you'll avoid paying extra costs for employees, and avoid frequent errors caused by employees.

Final Words

We hope now it's evident to you that investing in conversational AI is essential for your company. Aisera is an AI chatbot that can improve customer service activities, engage more customers and reduce customer support costs. Aisera comes with the bonus feature of scoring your leads to discover their potential to get converted.

Posted by: AvaeKnight at 06:23 AM | No Comments | Add Comment
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