Chatbots are becoming very popular these days, and so widespread that it's now simpler than ever before to build a chatbot. However, not all chatbots created equals and their quality differs greatly between different chatbots. So what does it take to create the top artificial intelligence? Read on to discover the essential qualities that chatbots must have.

The best AI chatbots are useful for a reason.

Chatbots should have an objective and should have the ability to fulfill that purpose. In fact, the most effective AI chatbots are usually created for the purpose of helping a business and there are many ways to use an AI chatbot to aid, so let's go over some examples of how to use them.

Relieve Customer Service department

This is probably the most frequent scenario for AI chatbots since they've been in use for years in order to help clients get answers to their queries online, and not to get to contact customer support.

One of the most frustrating things for customers is waiting for customer service regarding a minor issue. This software allows customers to solve their issues online. The customer can then concentrate on more complicated issues and the customer service team can focus on solving them.

Help HR department.

Chatbots designed to assist HR departments can answer routine questions that employees frequently have regarding HR issues. This eases the HR team's workload and allows them to focus on the human element of their work.

Chatbots for HR typically address basic HR issues for example, like an employee's due annual leave. But it doesn't end there. It could also function as a great tool for onboarding, and can also be an internal communication channel communications, or act as a means for team members to manage shared resources, such as scheduling a meeting space or serve as an organiser of social events, encouraging colleagues to share their hobbies or a coffee break together.

Supplement your Sales department

Chatbots are a fantastic tool to help your sales team in two ways.

By helping qualifying leads, so that Sales Reps are able to focus on prospects that are mature enough and at the end of the funnel, i.e. are in a position to convert.

Even better, by allowing potential buyers to navigate through the entire sale cycle without talking to an actual person!

In answering questions related to the item a customer is looking for, this type of chatbot, also called a transactional chatbot, will aid in clearing any doubts that the user might have, gradually leading him along the conversion path and ultimately offering him the chance to make a transaction within the chatbot itself. You may even be able to suggest products that match. This can lead to an upsell.

The best AI chatbots serve a specific function. This could mean freeing staff time, improving employee satisfaction, or increasing interactions with customers. They should help make your customers and collaborators their lives easier, but they're not much better than any website or app.

The most effective AI chatbots utilize technology

All chatbots aren't created equal, as we have previously mentioned. This is especially applicable to the software they use as well as the experience they offer. Let's get into it more.

Conversational AI chatbots utilizing NLP technology

As we have discussed in an earlier article about different bot types There's a large difference between bots that use buttons or menus, which are the simplest bots as well as keywords-based bots. The most sophisticated bot, called AI bot chat is the most complex.

This chatbot uses Natural Language Processing technology, that allows it to comprehend questions from users even if they're not correctly spelled.

Integrations with platforms and platforms from third parties

You can see that the best AI chatbots have the ability to connect to third-party softwares like HR and CRM platforms and inventory management tools.

This ability allows the bot to retrieve HR information in order to help an employee with a question and customer history in order to assist a client with a specific request on his account or product availability for a chatbot that sells. Indeed, if you take this last example, a bot for sales requires access to your inventory data in order to be successful.

Imagine that you run a Shopify website and that a user is looking for a size 10 red dress. The chatbot connects to your inventory database and knows the different categories of your items and stock levels. It informs the user of the options available in one quick conversation.

Available on multiple channels

People are looking for instant information. Your chatbot needs to be available across multiple channels of communication and social media platforms in order to meet this. Your platform must enable your bot to communicate seamlessly across all channels. It must also be able to store the context and information to provide seamless interactions. In the ideal scenario the bot should be able to pass the information to a live agent when necessary.

The ability to elevate a living agent

Like all technological things like all technological things, the AI bot chat also isn't without its limitations. This means that the bot cannot answer the user's question.

In that situation, it must be able to transition back to a human agent if the going gets tough. In order to make the process of escalating as smooth as possible the bot must be able to relay the history of conversations and other pertinent information to the user in order that he doesn't become frustrated even more because he keeps repeating himself.

Best AI chatbots' design

Although there are a lot of design options in the realm of AI Bot Chat, you must not ignore this aspect. A simple design and a user-friendly interface can make your chatbot much more appealing to use.

These are the criteria that make the AI chatbots the best available on the market. Keep these in mind as you build your chatbot.

This ebook provides the essential steps to successfully implementing an AI chatbot project from the planning phase through to the implementation phase.

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